ShopCaddie Dashboard

Customers

247

↑ 12 this month

Messages Sent

↑ 34% vs last month

Response Rate

41%

Google Reviews

↑ 6 this month

Mike Reynolds Follow-Up ○ Needs Approval

"Hey Mike — how's the TSR3 treating you? Been about two weeks since the fitting. If the flight isn't dialed in yet, swing by and we'll tweak the settings. No charge."

Today, 10:15 AM

Rachel Adams Follow-Up ○ Needs Approval

"Hi Rachel! Just checking in on the Mizuno Pro 245s. Those irons usually take a round or two to really feel natural. How are they working out for you?"

Today, 10:15 AM

James Watson Follow-Up ◷ Scheduled

"James — how's the G430 hybrid fitting into the bag? A lot of guys find it becomes their go-to club off the tee on tight holes. Let me know if you need the loft adjusted."

Scheduled · Feb 27

Sarah Chen Review Request ✓ Sent

"Sarah, glad you're loving the Paradym irons! If you have a minute, a quick Google review would mean a lot to us. Here's the link..."

Sent · Feb 15

Lisa Thompson Win-Back ◷ Scheduled

"Lisa — it's been a while! We just got the new TaylorMade Qi35 line in stock and thought of you. Swing by for a demo, no appointment needed."

Scheduled · Mar 1

Customer	Phone	Last Purchase	Date	Lifetime Value	Status
Mike Reynolds	(573) 555-0142	Titleist TSR3 Driver	Feb 12, 2026	$1,847	Follow-Up Due
Sarah Chen	(573) 555-0298	Callaway Paradym Irons	Feb 8, 2026	$2,340	Review Sent
David Park	(573) 555-0377	Scotty Cameron Putter	Jan 22, 2026	$3,120	Engaged
Lisa Thompson	(573) 555-0411	TaylorMade Qi35 Fairway	Jan 15, 2026	$890	Lapsed
James Watson	(573) 555-0533	Ping G430 Hybrid	Feb 18, 2026	$1,260	Scheduled
Rachel Adams	(573) 555-0619	Mizuno Pro 245 Irons	Feb 20, 2026	$1,580	Follow-Up Due
Tom Bradley	(573) 555-0744	Titleist Vokey Wedges (3)	Dec 5, 2025	$4,210	Engaged
Nancy Kim	(573) 555-0855	Callaway Chrome Soft (2dz)	Feb 22, 2026	$620	Scheduled

Mike Reynolds

(573) 555-0142 · Customer since Aug 2024 · 5 purchases

$1,847

Lifetime Value

Purchases

Purchase History

Titleist TSR3 Driver — $549

Feb 12, 2026 · Custom fitting

Titleist Pro V1 (3 dozen) — $156

Dec 18, 2025

SuperStroke S-Tech Grip Regrip (13) — $182

Oct 3, 2025

Titleist TSi2 Fairway Wood — $349

Jun 15, 2025

Titleist Players 4 Stand Bag — $280

Aug 22, 2024

Message History

Follow-Up: TSR3 Driver check-in

Pending approval · Today

Review Request sent

Dec 30, 2025 · ✓ Left a 5-star review

Follow-Up: Regrip check-in

Oct 10, 2025 · Replied "feels great"

Follow-Up: Fairway wood check-in

Jun 22, 2025 · No reply

Notes

Titleist loyalist. Plays 2x/week. Interested in TSR irons when they drop. Prefers morning tee times. Member at The Country Club.

Sarah Chen

(573) 555-0298 · Customer since Mar 2025 · 3 purchases

$2,340

Lifetime Value

Purchases

Purchase History

Callaway Paradym Irons (5-PW) — $1,200

Feb 8, 2026 · Custom fitting

Callaway Paradym X Driver — $580

Sep 12, 2025

Callaway Chrome Soft (1 dozen) — $52

Mar 20, 2025

Message History

Review Request: Paradym Irons

Feb 15, 2026 · Awaiting response

Follow-Up: Driver check-in

Sep 19, 2025 · Replied "love it!"

Notes

Going all-in on Callaway. New to golf (~2 years). Taking lessons. Good candidate for wedge set next.

David Park

(573) 555-0377 · Customer since Jan 2024 · 8 purchases

$3,120

Lifetime Value

Purchases

Purchase History

Scotty Cameron Special Select — $429

Jan 22, 2026

Titleist Vokey SM10 (52°, 56°, 60°) — $510

Nov 8, 2025

FootJoy Premiere Series Shoes — $210

Aug 14, 2025

Message History

Follow-Up: Scotty Cameron check-in

Jan 29, 2026 · Replied "rolling pure"

Review Request

Nov 22, 2025 · ✓ Left a 5-star review

Notes

Serious player, single-digit handicap. Buys premium gear. Plays in club tournaments. VIP customer — always give him first look at new arrivals.

Lisa Thompson

(573) 555-0411 · Customer since Jul 2025 · 2 purchases

$890

Lifetime Value

Purchases

Purchase History

TaylorMade Qi35 Fairway Wood — $350

Jan 15, 2026

TaylorMade Kalea Driver — $500

Jul 8, 2025

Message History

Win-Back: New Qi35 line promo

Scheduled · Mar 1, 2026

Follow-Up: Kalea Driver check-in

Jul 15, 2025 · No reply

Notes

Newer golfer. TaylorMade preference. Hasn't been in since January — good win-back candidate. Mentioned wanting irons next.

Spring Driver Launch Active

Post-purchase follow-ups for all club purchases in the last 30 days

3 messages scheduled tomorrow

Sent

Responses

Google Review Push Active

Review requests sent 14 days after purchase to customers with positive follow-up interactions

2 reviews received this week

Sent

Reviews

Lapsed Customer Win-Back Scheduled

Personalized re-engagement messages for customers inactive 90+ days, triggered by new inventory arrivals

12 customers queued · Launches Mar 1

Sent

Queued

Winter Re-Engagement Completed

Win-back campaign for customers who hadn't visited in 6+ months

Campaign ended Jan 31

156

Sent

Responses

Good morning

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